Comments on: Case study – Increasing perceived value of a service offering http://www.abhishekrungta.com/case-study-increasing-percieved-value-of-service-offering/27/ Abhishek Rungta's Blog - Business strategy, Internet marketing, Usability, Web design, Productivity Tips, India Sun, 18 Dec 2011 12:54:00 +0000 hourly 1 http://wordpress.org/?v=3.2.1 By: Arun Agrawal http://www.abhishekrungta.com/case-study-increasing-percieved-value-of-service-offering/27/comment-page-1/#comment-742 Arun Agrawal Thu, 25 Jan 2007 10:24:56 +0000 http://www.abhishekrungta.com/case-study-increasing-percieved-value-of-service-offering/27/#comment-742 I feel that it can do wonders to your image, at the same time let you cut costs which you should pass on to the clients. If the toiletries are part of the price equation like a soap, shampoo, towels etc. they cannot be delivered under this approach. However you can easily identify 5-10 items that may be required by some but not needed by most. More important - look at the concept (how a service company can improve the perceived value) instead of getting too literal. Amazing concept IMHO. I feel that it can do wonders to your image, at the same time let you cut costs which you should pass on to the clients. If the toiletries are part of the price equation like a soap, shampoo, towels etc. they cannot be delivered under this approach.

However you can easily identify 5-10 items that may be required by some but not needed by most.

More important – look at the concept (how a service company can improve the perceived value) instead of getting too literal.

Amazing concept IMHO.

]]> By: Prabhjot Bedi http://www.abhishekrungta.com/case-study-increasing-percieved-value-of-service-offering/27/comment-page-1/#comment-732 Prabhjot Bedi Sat, 20 Jan 2007 10:05:59 +0000 http://www.abhishekrungta.com/case-study-increasing-percieved-value-of-service-offering/27/#comment-732 My post based on yours. A hotelier's point of view. cheers! My post based on yours.
A hotelier's point of view.

cheers!

]]> By: Prabhjot Bedi http://www.abhishekrungta.com/case-study-increasing-percieved-value-of-service-offering/27/comment-page-1/#comment-731 Prabhjot Bedi Sat, 20 Jan 2007 09:42:22 +0000 http://www.abhishekrungta.com/case-study-increasing-percieved-value-of-service-offering/27/#comment-731 I am a hotelier and strongly beleive either a hotel wants to provide service or doesn't want to. the next thing would be to ask if you would like a clean room or a glass of water. the toiletries are part of the price equation and service standards. if you as a customer beleive the price you paid for this product should not include basic toiletries then this is a good approach, for someone like me, a sarovar should be able to provide these and maybe some more! I am a hotelier and strongly beleive either a hotel wants to provide service or doesn't want to. the next thing would be to ask if you would like a clean room or a glass of water.

the toiletries are part of the price equation and service standards. if you as a customer beleive the price you paid for this product should not include basic toiletries then this is a good approach, for someone like me, a sarovar should be able to provide these and maybe some more!

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