I was reflecting upon last one year and how IT industry has changed in this duration from HR perspective. Among many thoughts, the most visible one (and the most concerning one as well) was the all-time-low employer-employee trust level.

One year back, we were looking into an industry where attrition was the biggest concern. Even the FAB5 (Infosys, Wipro, Satyam, HCL, Cognizant) of Indian IT industry felt the heat as employees jumped ship at the drop of a hat. It was difficult for them to understand as "What the youth want?". The HR honchos from all over India were hunting for answers even less than six months back. Employers were finding it very difficult to trust an employee. The question was - "Will he stay with me long enough to complete this project?"

And suddenly, the situation has taken a u-turn. Companies are laying off their "talent bank" for which they fought so ferociously. The guy who walks out of office today is not sure, if his job is here to stay when he reaches office the next day. The morale is at all time low. Employees are finding it difficult to trust an employer. The question is - "Will he sack me today?"

This is an environment of extremes and uncertainty. This is an environment of relationship without trust. And, this is going to worsen with every cycle on up-and-down.

So, Who is to be blame? And more importantly, how this cycle can be broken? OR, Can this be at all checked?

In my opinion,
This environment is a result of a number of social-commercial factors, like:

• Employee side:
  • Desire for overnight riches and i-want-to-retire-young mindset
  • Career objective not properly defined. (Corollary: Objective=money)
  • Peer pressure. Comparison of lifestyle. Increase in jealousy.
  • Spending more than the earning!
  • Gaining experience without gaining competence (i.e. 12 years of experience looked like 1 year of real experience repeated 12 times over! - which eventually remains 1 year of experience) 
• Employer Side:
  • Inexperienced and poor management
  • Unavailability of proper HR professionals (Hint: NOT those people who think HR = headhunting)
  • Treating employees as commodities
  • Not sticking to the basics
  • Lack of strategic insight into one’s business

Currently, the problem is in a virtuous cycle, and it is difficult to break it, since it is not based on a tangible outcome. It is purely based on emotions! And, if this cycle is not broken soon, it will intensify and re-occur more frequently.

However, it is very important to solve this problem. Otherwise, it will result in more bankruptcies, more stress, disturbed lives, social crime and poor results. To resolve this, both sides need to take corrective actions (read: be logical in their approach).

I hope, both sides get it right soon.

Today was an interesting day at the NASSCOM HR Summit 2008 in Chennai.

There was a session on HR Leadership: Paradigm shift from process recruiters to business leaders. When the Chairperson of the panel, Mr. Pratik Kumar (EVP HR, Wipro) asked the speakers as what would they like to request from their business leaders, we had some *really cool* answers (read: CEO bashing)!

Nandita Gurjar (VP & Group Head, Infosys) would like to see a recession, so that things cool-off a little bit, giving her the most deserved respite from managing change and pushing growth initiative at the same time - definitely not an easy job by any standards. I understand that she said it on a lighter note, but if you have a serious thought on this issue, it is actually not a bad idea!

Elango R (Chief HR Officer, Mphasis) in his witty style wants CEOs to stop reading books and attending conferences. He feels that there is a new "clone it" idea brought in by the CEO everyday, which makes life really difficult for the guy. I know he does not mean it. But does it really matter. It is not going to change anytime soon.

CEO’s: Are you listening?
It just resonated in my own ears! After all, I am also one of the culprits.

Just wanted to share some light moments (read: CEO bashing).

You ask any student - What do you want to be?

You will get a quick reply -

• Doctor
• Software Engineer
• Singer
• Pilot
• Teacher
• Etc.

Why do different people want to do different things?

Because - they "want" to do that. They have a "desire" to achieve something in the given field. They want to "make a difference" in a given way and want to make a living out of that. Clearly, making money is an important component. But it is not the priority. The attention is on the quality of achievement and how he will come out superior among his peers (we call it competition).

But what we see around in real life is something totally different. That same person when he enters into his professional life, forgets about his wants, desire and the "make a difference" attitude and turns to "make a living out of it" as the only goal. He turns towards mediocre work just to walk through the day. Where is the fire to be "the best" in what he does?

What has gone wrong? What has happened that has turned around the entire goal of life!

If you ask this question to most of the people, they will start playing "pass the blame" game. The person they blame may change from scenario to scenario!

• Someone will blame their employer
  • I don’t get opportunity to perform 
  • I do not get paid enough
• Someone will blame their customers
  • My customer do not give me enough space to be creative
  • My employees are not dedicated).
• Someone will blame their education
  • I could not crack GMAT and hence could not proceed with my career of choice
  • My college degree is useless and it has not prepared me for my job

The reality is - "We have taken a shortcut in our life."

Most people want to get the goodies, but will not like to take the pain. To make themselves happy they invent a new theory! It goes like this –

Innerself: Why do we really work?
Outerself: To earn a living!

Innerself: Is this the only way to earn?
Outerself: No

Innerself: So what are my options?
Outerself: Anything that helps me achieve my ultimate goal. That is, to earn a living!

The problem starts when we answer the first question raised by the "Innerself". When someone is in school, the answer is different and is driven by passion. When the same person steps into real life the answer is driven by immediate need.

So, when a person gets this immediate need to be satisfied, he will change course. He will take a shortcut, which looks very rosy. He trades his dream against his immediate need. It is good or bad - I don’t know. People may have real compulsions or they might have pre-conceived unreal problems. But this is the day they get out to walk on the "most used" path which takes them away from glory and satisfaction.

I sincirely believe that if a person is passionate and he works for his passion - to be the best in what he does - to do it honestly and to stick to his dream - he will be successful in achieving what he originally dreamed. And there is no bigger satisfaction in life compared to achieving this.

So, to be what you "want to be", hold on to your dream and stick to your passion. Of course nothing comes cheap and there will be adversities on the way, but if you do not take the shortcut, life will treat you like a king.

BTW, while you work hard to achieve what you "want to be", your financial goals are well taken care of.

Why? Because you are not wasting your time in thinking about money. It can result in very high level of anxiety. You are focused on your goal and doing the work, which results in money. Thinking does not get you any money! So you earn much more than you expected out of the immediate "shortcut" that you avoided when taking a decision about your career.

May success belong to you and your dreams come true.

Note:

I have been inspired to write this blog post as I see thousands of IT professionals in India slog in day and out running after their dream career. I have met several young IT professionals who have no ambition to achieve something except a good living. They don’t take any pride in what they do. They do "what others want" because they have taken a shortcut.

I was reading somewhere that "India has the youngest population in the world and is poised to take a giant leap …"

But if the young workforce is directionless, then in which direction are we taking the "giant leap". Towards being a mediocre service delivery center for the world? or Towards becoming the largest consumer market in the world?

Let’s think!