There is a mad rush towards online social networking space. Every second person wants to get on the bandwagon with his own social networking website with a silly-sounding name. In my opinion, most of these sites are just a fad and are not built on strong fundamentals in terms of a) revenue sources and b) the problem they solve.

What is online networking, btw?

The purpose of a social networking website is to help you keep in touch with your existing contacts and to generate more contacts! In case of social networking, the contacts are friends or prospective friends, whereas In case of business networking, the contacts are business associates or prospective business associates.

Now, answer this question - How much time and money are you willing you spend to keep in touch with your: a) friends and b) business associates. It is important to know this fact. Online market may be different, but it is closely related to offline consumer behaviour. Online business model can help in extending the product composition with new innovation and format of delivery. It is important to know if people are willing to pay for a given convinience. And if they are not willing to pay for the convinience, what alternate source of revenue do we have?

So how do you keep in touch with your friends?

In real life, you spend nothing to keep in touch with your friends. You call them up when you want to hang out with them, you give them a shout on their mobile phones or drop in to kill some time! If you are tech-savvy and love to announce a great news, you send them emails. Why will you like to send a scrap to someone (when you can simply send a short email or catch up on various instant messengers)? And why will you like to create such huge volume of personal content and share with millions of people on the Internet who are not even known to me.

Though you may have build friendship /relationship on social networking websites, they are generally not for long. And the long ones actually use the social networking as only the contact point and then evolves and flourishes offline.

What about business associates?

However, business networking sites will keep evolving, since it adds value to businesses. It help people refer / recommend a vendor or buyer to other people in a networked environment as a recommendation network. It has been very successful, when it comes to executive search and generating new business.

Again, the formal nature of relationship and privicy factor makes business networking websites a great place to get connected and exchange notes.

So, the conclusion is:

So, as on today, given the trend, I can say that social networking is a fad, which is getting saturated and is not supported by a proper revenue model. Online advertising cannot be considered a decent revenue model for a site where people come to kill time! However business networking is here to stay. Corporate intranets having social communities may stay. 

I have already written the orbituary of Facebook, My Space, Bebo and social networking platforms. These are evolving as a fad and will vapourize in the same way in years to come. I wish these trillion dollar valuations to be true, but my mind says otherwise. And I am not the only person saying this. Steve Rubel of Micro Persuation feels the same way to a great extent (may be for different reasons).

What do you think? 

Do you send handwritten seasonal greetings to your clients?

It may sound to be very simple, regular stuff.  But it is surprising that still a large percentage of small businesses fail to use such an opportunity to strengthen their relationship with their clients on a personal level. And when I casually asked some of the culprits about the big problem that restricts them from acknowledging their clients, this is their surprising relevation:

• It is about time. Or shall I say (as I understand), mismanagement of time, since clients are the purpose of the business!
• Procastination. Almost every culprit claimed that he thought (I am really not sure if he is being truthful), but kept procastination and in no time the festive season was over.

But, if you are doing this, you are missing out on a great opportunity to make a personal contact with the "core of your business (i.e. your clients)" and saying them "Thank you" for the business they have given you. Not only it makes them feel special, it keeps you on top of their mind at all times, which can lead to more word-of-mouth and references.

But, its never late.
I will recommend that you:

• Plan out a small budget and some time for your special customers. BTW, if you can do it for all your customers, then go ahead and do it.
• Create a mailing list of all customers whom you wish to delight. Sign greeting cards personally. Do it much before the festive season (so that you do not forget this due to the big conference). Despatch them at the right time (or else have someone responsible for sending over these greetings on time).
• If your budget permits to spend 0.25% - 0.50% (I generally do spend this much) of your annual turnover, do send over seasonal gifts, sweets and wine to your special customers! You do not need to buy something very expensive. Just get across something special, which makes the day for your client and his family.

It makes your clients feel special and they remember you more often. And if they remember you more often, you get more business. Because timely recall and top-of-the-mind position will be the difference between you getting a deal over your competitor when the credentials, pricing and quality of service / product stands neck-to-neck.

Guys,

Recently some of my employees got unsolicited call from a gentleman called Manish Gupta, who wants to woo them away from my company to his startup. Of course like every normal human being, my colleagues also need a reason to go and work for a relatively unknown and small company.  So they need convincing. And he did put up an argument to convince them…

And then came the bummer!

He thinks that my colleagues should work for his company because he has a bigger vision and everyone has a bright future with him. But how do people believe him? Simple - His was the runner-up of the Business Baazigar contest of Zee TV.

:D

I could not stop myself from laughing out at this humbleness.

Then I thought of doing some research on the business model and modus-operandi of his company. I found out that there was no innovation and no marketing strategy (mind you, he must have spent time in sales, but definitely not in marketing). He is selling the same old wine in the same old bottle with no value addition. There is no investment in human resource development, since the human resource policy is absolutely based on poaching.

Is this the vision, he is selling to my employees?

I wish him best of luck!

BTW, in all my humbleness, I will like to get my message across to Mr. Gupta that I have been on the jury panel of nationwide business plan contest (organized by one of the most reputed management institution in India), giving my inputs to several business baazigars who are working hard to build their dream company!

And yes, it does not hurt me anywhere. But it is sad to see this approach to business after getting the said recognition.

I hope he learn to differenciate, innovate and deliver!

And yes, I am fast losing faith in TV programs like Business Baazigar if this is the talent they have identified

I regularly hear about terms like Manager, Managing, Management, Management Team, etc. The dictionary term for manage is "cope: come to terms or deal successfully with" and "pull off: be successful; achieve a goal"

In my opinion, the word ‘manage‘ makes me think about:

• Control,
• Status Quo,
• Monitoring
• Come to terms

Somewhere it reflects a sense of compulsion, where someone else is setting the goal for you. It sounds like "ensure that it stays on track". I somehow find managing limits a person and his role to retain the lead.

Therefore, to get the lead, you need leaders!
Leaders are a different breed. They manage less. Instead, they lead.

The word ‘lead’ makes me visualize

• Energy,
• Execution,
• New,
• Inspiration.

When I think of a leader, I visualize someone who:

• Set the vision and inspire people.
• Set long term goals.
• Does not control the outcome.
• Trust people around him.
• Win trust of team members by setting examples
• Manages less.

So, to build / grow a company, you need leader(s). And to manage one, you need managers! Mostly, leaders are not good managers and they should not overstretch themselves for that role.  

Leaders are like creators.
Managers are like Accumulators.

You cannot run a company without either. So make sure that your company has both!

I have recently revamped my five year old venture TemplateKingdom, which has till date sold 5000+ original template designs to companies and various template sites around the world.

And so TemplateKingdom 2.0 is right here.

Come, buy the ready-made web site template that best suit your next project.

All our templates are quality checked and are designed by top-quality creative professionals (including 100+ in-house designers). You can use every template for your projects as many times as you wish. We have given special attention to make the designs user-friendly so that they can be used for practical projects.

Salient features of Template Kingdom 2.0

• Lower prices
• You can discuss specific templates and design
• Members area to download free templates as we make them available
• 80% of our template collection can be downloaded instantly (remaining 20% within 24 hours)

Many more exciting features are coming up soon:

• Tagging for ease of search
• Reseller license (so that you can resell the templates and make money). Normal licenses can be upgraded later by paying the difference.
• Active Blog with tips / resources on using the templates
• Several new types & categories of templates

So keep tuned in and if you want to join hands with TemplateKingdom, feel free to write back to me! I will love to work out JVs with enterprising entrepreneurs. I are open to ideas - so write to me.

P.S.: The site is in its BETA version, but it can take orders. If you encounter a problem, please feel free to write to us. We will be obliged.

It is a true incident about, how a cookie shop messed up its sales!

CookieMan is a fast growing cookie brand in India. They have a small outlet at Chennai airport. Till recently, before boarding the flight, I used to buy some delicious cookies from that outlet to keep myself indulged for the evening.

Now, the real shocker! On my recent visit to Chennai, the store guy told me - "that the minimum you can purchase is 250 grams!"

I could not help, but smile at this "strategic" move of the company!

This is how they are messing up their own marketing:

• They are losing an opportunity to connect with their consumers and wow them! An airport lounge can be the best place to get into their minds.
• They are missing an opportunity to identify which product has high shelf-appeal. In fact, they can utilize this opportunity to implement interesting means to do market survey among the middle and upper-middle class of consumers who will be the most frequent buyers of such confectionaries.
• Above all, they are losing sales.

I fail to understand the reason. The only obvious reason that come to my mind:

• They were trying to reduce the work load of their sales guy (Who was sitting idle!)
• They were not interested in consumers who buy less than 250 grams. (Unfortunately, trust is won one step at a time. In fact some of the biggest customers of Indus Net Technologies initially signed up for a simple logo design service and then they kept increasing their exposure with us. Targeting for large sale does work, but nothing works like small experiences that builds relationship one step at a time.)

Besides fixing the obvious issue, this is what they could have done (some random ideas):

• Put a mail-order form and hand it over with every money receipt they give out. Most travelers who experience the cookies might like to mail-order the cookie (in fact on a subscription basis - every month). This can give them an opportunity to sell in decent quantities every month.
• Put a "self help" literature on "history of cookies" & "interesting combos". Indians like to eat in combination (mostly). When people have leisure time at an airport lounge, it is best to make them interested in the product (if not the brand).

And I hope you never repeat this mistake in your business. Give your prospects to try yourself out, one step at a time. Give them great experiences and build relationship one step at a time. They last longer.

BTW, if you have more ideas for them, do contribute. I will update my post with your input.

Among all the social-business networking sites, I find Ecademy and LinkedIn to be the best ones. Ecademy is my favorite since it has very nicely integrated offline networking in its system which results in creating trusted networks.

I experienced a very nice group-problem-solving technique called Virtual Tables during an offline networking event organized by Ecademy. I found it to be very effective. It can be extremely beneficial if practiced in a trusted network.

What you need:

• People who are interested in helping each other
• Ninety minutes (1 1/2 hour) 
• Paper / Pen to take notes

This is how it works:

Group together

It works best in a group of six-seven participants. If there are many more members, they should arrange themselves in group of six participants. I feel that it works best when the group is of people from diversified field (different businesses, departments, etc.). I think (not yet tested) that it will work best if people with same kind of responsibilities participate together (all business owners, all managers, all programmers, etc.).

All participants sit around a table. Every participant has 12-15 minutes by turn.

Now its your turn

When your turn comes, you can table your problem. Generally people table their biggest concern, dilemma, situation, issue they are facing in few minutes. The other participants of your group come up with their own solutions, point-of-views and ideas to help you. Since different people come from different backgrounds and have different ways to solve a problem, it is amazing to see how many fantastic ideas pops up. These sessions are generally filled with why-i-did-not-think-of-this-before sighs. This collective brainstorming delivers a list of suggestions that are diverse in nature and gives a new approach to solve the same problem.

It is like having five consultants serving you for fifteen minutes with their subject matter knowledge and common sense with an honest intention coming from an absolutely independent chair to help you out!

Take notes & rotate

You should take notes of the ideas. I suggest you note down all the ideas and spend some time back home thinking over them and considering the solutions offered by different people on the table. For the time being, you shall rotate the strike and the next guy should now table his/her problem and you should become a part of the elite panel of consultants who will help bail him/her out!

An important note:

It is utmost importance to maintain the privacy and confidentiality of the discussion. The purpose of the virtual tables is to help and get help. It may take time for members to trust each other, but once a trust network is formed, the effectiveness just multiplies and it keeps growing with the speed of trust.

So, go out and try this to discover a stress-free way of solving your problems (and others’ too)!

Business organizations can never be in equilibrium or achieve stable position. Either they are moving up or they are moving down, depending upon their innovation quotient. 

If you are trying to keep things stable, they won’t remain so. You will slowly slide down simply because:

• there is no exclusivity,
• competition will catch up on the technology front and -
  • either cut price - if they too are not innovating (resulting in your margins to shrink)
  • or innovate and better the product - if they want to add value to the product and move up the value chain (resulting in your market share to shrink)

And if you continuously innovate and apply new ideas (refer to my post on manufacturing ideas), you will continue to move up.

It is unfortunate that in some cases, the entire industry decides to stabilize their position and take customer wants for granted. For example, consider:

• radio manufacturers,
• alarm clock manufacturers,
• camera manufacturers (there are some really big names out there)

They decided to stay at their position and were swept away by mobile companies like Nokia (who is the largest digital camera manufacturer in the world today). They decided to experiment and give more to their customers by integrating digital camera in mobile phones (possibly the thought process was that mobile, camera, clock, alarm are all things that need to be handy). It took some time to gather market acceptance which was created by the initial hype, but later on sustained due to the instant-in-the-hand value of the additional gadgets.

Seth Godin has highlighted how alarm clock manufacturers can still make a small change in their product and make it stand out. These are simple improvements which can make a product stand out and desirable!

Are you moving up or moving down?

Divya Narendra and his two other Harvard friends (Cameron and Tyler Winklevoss) have sued Facebook alleging that their founder, Mark Zuckerberg have stolen their business plan and source code. You can read the full story at rediff.com.

I was wondering if this is the case, why they didn’t cried foul earlier.

In fact I doubt that Facebook has become so popular and valuable (not sure) because of the business plan and source code that was stolen (if at all it was stolen). In my experience business plan is just a starting point and then everything keeps changing and you have to adopt according to the situation. Above all ideas do not matter, execution does. Mark has executed the idea well and he deserves what he has achieved.

Anyways, it will be interesting to see the outcome of the lawsuit. Divya has almost nothing to loose, but everything to gain. He just might be able to make the kill. But I see very little probability of the same.

I came across this quote today at BusinessPundit. 

We must embrace pain and burn it as fuel for our journey. - Kenji Miyazawa

How true When you start a company, you get rejected by almost everyone:

Bankers:

They want to lend you money only if you have a strong financial background. Ever thought, why will you even go for borrowing money if you have that solid financial backing!

Customers:

Have you heard prospects saying - You dont have enough credentials! Its a chicken and egg situation. You got to get few customers to build credentials. But to get customers, you need credentials.

Employees:

Have you heard people saying - I don’t see a future in your company. I would prefer to work for an established brand. Have you ever thought that "established brand" was also built by some "go getters" who came out of their comfort zone and took risk to build the "established brand".

I don’t want to rant about the pain. Just want to let you know that everyone faces this. Only those people, who use it as a fuel for their journey succeeds. Those who give up results in those 80% of the businesses that dies within the first few years of operations!

Keep going!