Do you send handwritten seasonal greetings to your clients?

It may sound to be very simple, regular stuff.  But it is surprising that still a large percentage of small businesses fail to use such an opportunity to strengthen their relationship with their clients on a personal level. And when I casually asked some of the culprits about the big problem that restricts them from acknowledging their clients, this is their surprising relevation:

• It is about time. Or shall I say (as I understand), mismanagement of time, since clients are the purpose of the business!
• Procastination. Almost every culprit claimed that he thought (I am really not sure if he is being truthful), but kept procastination and in no time the festive season was over.

But, if you are doing this, you are missing out on a great opportunity to make a personal contact with the "core of your business (i.e. your clients)" and saying them "Thank you" for the business they have given you. Not only it makes them feel special, it keeps you on top of their mind at all times, which can lead to more word-of-mouth and references.

But, its never late.
I will recommend that you:

• Plan out a small budget and some time for your special customers. BTW, if you can do it for all your customers, then go ahead and do it.
• Create a mailing list of all customers whom you wish to delight. Sign greeting cards personally. Do it much before the festive season (so that you do not forget this due to the big conference). Despatch them at the right time (or else have someone responsible for sending over these greetings on time).
• If your budget permits to spend 0.25% - 0.50% (I generally do spend this much) of your annual turnover, do send over seasonal gifts, sweets and wine to your special customers! You do not need to buy something very expensive. Just get across something special, which makes the day for your client and his family.

It makes your clients feel special and they remember you more often. And if they remember you more often, you get more business. Because timely recall and top-of-the-mind position will be the difference between you getting a deal over your competitor when the credentials, pricing and quality of service / product stands neck-to-neck.

 

<META DESCRIPTION> tag lost its shine after the emergence of off-page factors (like link popularity) for rankings in SERPS. In fact it lost its purpose to a great extent when Google started using contextual content from within the page as the description of the URL in its SERPS.

However in an interesting turn of events, <META DESCRIPTION> is back in business!

Most search engines, including Google are now using the <META DESCRIPTION> content as the description of the URL in their SERPS. The page <TITLE> is now being shown as the listing title with <META DESCRIPTION> as the description of the URL. If you compare it with Google AdWords, you can consider the <TITLE> as the Headline and <META DESCRIPTION> as the Description. Therefore, you must use it to outline your strength, your unique selling proposition and if possible your offer.

Loren Baker of Search Engine Journal mentioned cited this interesting Meta Description used by NextStudent.com in his article,

Looking for federal or private student loans for School? Get up to 40k Fast: Call 877-680-9879. Student loan consolidation? Call 800-299-4639. NextStudent- College Funding Made Simple.

You can also include your phone number (as cited in the above advertisement - description) for the prospect who is in a hurry! May be you will end up prospecting without having the visitor hit your website! In fact, with the latest version of IE and the FireFox plugins, the phone numbers listed in this description become hot-links, which a visitor can simply click and get connected on a voice call through Skype. And you can close a sale!

And yes, many SEO specialists believe that higher CTR on your SERPS listing (due to improved <TITLE> and <META DESCRIPTION>) can help you further improve your rankings.

BTW, I forgot to mention that some expert copywriters may like to even put in their headlines and teasers to pre-sell the product / services!

Lisa Ditlefsen says:

Basically if you think about it the meta description tag is your FREE ad! If you have experience in running a pay per click campaign I’m sure you have put a lot of thought into what the PPC ad says. The ad is what distinguish you from all the other PPC ads right? So why should it be any different in the organic SERPs? The title tag is your free headline and the meta description tag is your FREE ad, this is where you have a chance to ad hook someone in. How many times have you searched for something, got to the results and been put off by the description, it can’t possibly be what you were looking for!!?

May be people do not give so much importance to this FREE ad, because it is FREE! It is never late. Give proper attention to your website <META DESCRIPTION> tags and turn your organic traffic to a highly targeted FREE traffic.

 

Just a random thought:

Programmers are supposed to use their programming skills to automate business process for their clients. Therefore, a good programmer should be one, who takes an initiative of automating his own work and never repeats the line of code he has written once Charity begins at home!

Unfortunately I have hardly seen many such souls.

What do you think?

 

When creating an exhaustive keyword list for your AdWords / PPC campaigns, you might face a tedious job of creating all possible combinations by joining two words / phrases to cover the keyword that your prospect might key in. This can be a very frustrating experience.

Recently, I sumbled upon this website: http://www.imscripts.com/keywords

It can generate these keyword combinations in less than a second.

So if the keywords are:

• web design
• web design company

And the cities are:

• kolkata
• chennai
• delhi

This tool will create these keywords:
 
web design kolkata
kolkata web design
web design company kolkata
kolkata web design company
web design chennai
chennai web design
web design company chennai
chennai web design company
web design chennai
chennai web design
web design company chennai
chennai web design company
 
So you could get valid and useful combinations!

Now think how much time this tool can save when you have to make a combination of 100s of keywords with 10-20 different "add on words" or "cities". So use this tool whenever you need to create the combinations!
 
This tool can also help by adding the {} and " " operators of Google Adwords if you want.

I regularly hear about terms like Manager, Managing, Management, Management Team, etc. The dictionary term for manage is "cope: come to terms or deal successfully with" and "pull off: be successful; achieve a goal"

In my opinion, the word ‘manage‘ makes me think about:

• Control,
• Status Quo,
• Monitoring
• Come to terms

Somewhere it reflects a sense of compulsion, where someone else is setting the goal for you. It sounds like "ensure that it stays on track". I somehow find managing limits a person and his role to retain the lead.

Therefore, to get the lead, you need leaders!
Leaders are a different breed. They manage less. Instead, they lead.

The word ‘lead’ makes me visualize

• Energy,
• Execution,
• New,
• Inspiration.

When I think of a leader, I visualize someone who:

• Set the vision and inspire people.
• Set long term goals.
• Does not control the outcome.
• Trust people around him.
• Win trust of team members by setting examples
• Manages less.

So, to build / grow a company, you need leader(s). And to manage one, you need managers! Mostly, leaders are not good managers and they should not overstretch themselves for that role.  

Leaders are like creators.
Managers are like Accumulators.

You cannot run a company without either. So make sure that your company has both!

 

Attractive designs do get attention. It can also get good visitor-customer conversion if some best-practices are followed. But the question is - how can attractive designs get traffic to your website?

They can! or,
They can at least help your site in getting good traffic.

Here is a simple technique posted by Daniel on his blog.

• Design an attractive web site. Or get it designed through one of the many web design agencies around. Make sure that the site is coded in XHMTL/CSS2.
• Now, submit these websites to several CSS galleries which has sprung all over the Internet. If your design is decent enough, you will surely get accepted. However, if your design is outstanding, you may get featured sending in hundreds of visitors!
• Now, design enthusiasts may not be your target audience (BTW, if they are, then you have struck a goldmine). Still, you get multiple listings and they link to your website, which ultimately helps you in getting better link-popularity and therefore higher rankings in search engines. In my opinion, you should not miss any opportunity to improve your link-popularity.
• Here are some links to the "List of CSS galleries"

• http://www.themoleskin.com/archives/the-definitive-css-galleries-list/
• http://www.virtualhosting.com/blog/2008/inspiration-overload-100-css-galleries-you-need-to-check-out/
• http://css-tricks.com/examples/WebsiteGalleryRoundup/
• http://www.nuff-respec.com/technology/css-gallery-roundup
• http://www.smashingmagazine.com/2006/12/21/creme-de-la-creme-of-css-list-of-css-galleries/

Now, if it looks like a daunting task (frankly speaking, it is!), do not give up.

Indus Net Technologies has a special service to help you focus on your core business and take care of different kind of manual submission (including CSS gallery submission) for a small fees. It is called Submit2Please.

Contact one of our sales representative / your account manager at Indus Net Technologies to get started. Or drop us a line at info@submit2please.com

 

It is a true incident about, how a cookie shop messed up its sales!

CookieMan is a fast growing cookie brand in India. They have a small outlet at Chennai airport. Till recently, before boarding the flight, I used to buy some delicious cookies from that outlet to keep myself indulged for the evening.

Now, the real shocker! On my recent visit to Chennai, the store guy told me - "that the minimum you can purchase is 250 grams!"

I could not help, but smile at this "strategic" move of the company!

This is how they are messing up their own marketing:

• They are losing an opportunity to connect with their consumers and wow them! An airport lounge can be the best place to get into their minds.
• They are missing an opportunity to identify which product has high shelf-appeal. In fact, they can utilize this opportunity to implement interesting means to do market survey among the middle and upper-middle class of consumers who will be the most frequent buyers of such confectionaries.
• Above all, they are losing sales.

I fail to understand the reason. The only obvious reason that come to my mind:

• They were trying to reduce the work load of their sales guy (Who was sitting idle!)
• They were not interested in consumers who buy less than 250 grams. (Unfortunately, trust is won one step at a time. In fact some of the biggest customers of Indus Net Technologies initially signed up for a simple logo design service and then they kept increasing their exposure with us. Targeting for large sale does work, but nothing works like small experiences that builds relationship one step at a time.)

Besides fixing the obvious issue, this is what they could have done (some random ideas):

• Put a mail-order form and hand it over with every money receipt they give out. Most travelers who experience the cookies might like to mail-order the cookie (in fact on a subscription basis - every month). This can give them an opportunity to sell in decent quantities every month.
• Put a "self help" literature on "history of cookies" & "interesting combos". Indians like to eat in combination (mostly). When people have leisure time at an airport lounge, it is best to make them interested in the product (if not the brand).

And I hope you never repeat this mistake in your business. Give your prospects to try yourself out, one step at a time. Give them great experiences and build relationship one step at a time. They last longer.

BTW, if you have more ideas for them, do contribute. I will update my post with your input.

 

Among all the social-business networking sites, I find Ecademy and LinkedIn to be the best ones. Ecademy is my favorite since it has very nicely integrated offline networking in its system which results in creating trusted networks.

I experienced a very nice group-problem-solving technique called Virtual Tables during an offline networking event organized by Ecademy. I found it to be very effective. It can be extremely beneficial if practiced in a trusted network.

What you need:

• People who are interested in helping each other
• Ninety minutes (1 1/2 hour) 
• Paper / Pen to take notes

This is how it works:

Group together

It works best in a group of six-seven participants. If there are many more members, they should arrange themselves in group of six participants. I feel that it works best when the group is of people from diversified field (different businesses, departments, etc.). I think (not yet tested) that it will work best if people with same kind of responsibilities participate together (all business owners, all managers, all programmers, etc.).

All participants sit around a table. Every participant has 12-15 minutes by turn.

Now its your turn

When your turn comes, you can table your problem. Generally people table their biggest concern, dilemma, situation, issue they are facing in few minutes. The other participants of your group come up with their own solutions, point-of-views and ideas to help you. Since different people come from different backgrounds and have different ways to solve a problem, it is amazing to see how many fantastic ideas pops up. These sessions are generally filled with why-i-did-not-think-of-this-before sighs. This collective brainstorming delivers a list of suggestions that are diverse in nature and gives a new approach to solve the same problem.

It is like having five consultants serving you for fifteen minutes with their subject matter knowledge and common sense with an honest intention coming from an absolutely independent chair to help you out!

Take notes & rotate

You should take notes of the ideas. I suggest you note down all the ideas and spend some time back home thinking over them and considering the solutions offered by different people on the table. For the time being, you shall rotate the strike and the next guy should now table his/her problem and you should become a part of the elite panel of consultants who will help bail him/her out!

An important note:

It is utmost importance to maintain the privacy and confidentiality of the discussion. The purpose of the virtual tables is to help and get help. It may take time for members to trust each other, but once a trust network is formed, the effectiveness just multiplies and it keeps growing with the speed of trust.

So, go out and try this to discover a stress-free way of solving your problems (and others’ too)!

 

I often hear from people:

• I hate my job.
• I don’t feel like going to work.
• I have no excitement in my career. It is the same old grind.

This happens more so often because most people are doing things that they never wanted to do in their professional life. I have written about this problem in my post - Are you what you always wanted to be?

I suggest a three step solution for people who are stuck in such a situation!

1. Take a positive attitude to work.

Even if you want to change the big picture, you got to do what you are expected to do on the given day when you reach your workplace. You may hate the work, but you have to do it. Now, if you can take a positive attitude towards your current job and enjoy the same, you will have a good day at your workplace and you will feel satisfied and happy at the end of the day. If you keep cursing the world for putting in that position, you will end up feeling more frustrated and probably mess up the work that you are doing.

So, cheer up and take a positive attitude to work. Think of the ways your work makes a difference to others. It does. Else you would not have been doing it and your boss / client would not have been paying you to do the same. 

2. Visualize the value chain

Once you know, how your work helps the company / social setup in the bigger context, try to visualize the value chain. So you might like to find out what happens before and/or after you do your job. What is the value that the end consumer gets? Try to visualize the entire value chain and see where you fit in based on what you will like to do and the profile which can have maximum impact on the company / social setup where you want to contribute.

3. Make your moves

Once you have learnt to live your daily workday in a positive way and have visualized the area where you will like to see yourself in you can start making moves towards achieving the same. Please note that this should be closer to what you always wanted to be or should be able to derive similar level of satisfaction, else you may not feel the drive to achieve this new position.

You can start training yourself appropriately. Gather knowledge through books, Internet, friends, professional gatherings, etc.

With the appropriate knowledge, show your organization that you are capable of doing something better or more valuable than what you are currently doing. Everyone wants a proof-of-concept! Once you have proved your credibility and capability, you can surely find you way to reach your goal.

Take action.