Last year I was contacted by an India based call centre wishing to speak to my father-in-law who had died a year previously. I informed the gentleman that he was not available as he had died. He said that was OK and he would ring back the next day. He was true to his word and did ring back. I again explained that he was dead and he asked me when he would be back!! Although I was very careful to use language he would understand, he did not get the message because a week later he tried again. I asked to speak to his supervisor, which eventually I did, and was told that his understanding of English was minimal. You can image how I felt, and why others do not like this current trend to use non English call centres.

Like you I think the bubble will burst eventually, although I have doubts as to the ability of the UK market to take the work back!

Perhaps it will go to China next!!