Abhishek Rungta

What does a Founder / CEO do when the operating plan of the business is owned by a capable team?

– Strategy (making key choices/bets) – Identify what’s changing, and what’s not going to change, and how will company respond to it – Human capital development,  and succession planning, specially for leadership positions – Meeting clients and team-members to discover insights and feed into the system – Governance and goal review – Zero to One […]

Call centre executives can drive more sales:

1. Develop product knowledge: It’s important for call centre executives to have in-depth knowledge of the products or services they are selling. This will enable them to answer customer queries effectively and provide the necessary information to make a sale. 2. Active listening: Call centre executives should listen actively to customer needs and concerns. This […]

How do you want to build your dream business?

I am happy for those who build unicorns and decacorns. I wish I can build one, one day. But I will prefer to build it my way. 1) I will bootstrap, 2) Build a solid profitable business, 3) Reinvent in every market cycle, 4) Keep the business alive, and 5) Grow at a consistent CAGR […]

A simple 4 step framework to elevate yourself:

✅ Surround yourself – With people, books, podcasts, work that inspires and helps you grow as a person. ✅ Think – Your surroundings will influence your thinking for the positive or negative. ✅ Do – What and how you think will influence what you do. ✅ Be – What you keep doing, you will eventually […]

Three forms of intervention to complete a business cycle.

Every business needs all three forms of intervention – Bhramha (Creator), Vishnu (Protector), and Mahesh (Destroyer) to complete a cycle. But there are few problems: 1) Every Founder loves playing the role of creator, but lacks the experience or resilience of being a protector, and lacks the motivation to be destroyer. 2) Founders get stuck […]

ChatGPT, as a versatile language model, can offer several ways to assist industry operations.

🎯 Customer Support: ChatGPT can be employed as a virtual customer support agent, providing real-time assistance and answering common customer queries. It can handle a wide range of inquiries, freeing up human agents to focus on more complex issues. 🎯 Sales and Product Recommendations: ChatGPT can analyze customer preferences and behavior to provide personalized product […]